Jivo
Tool · this deep dive is built from the official pages of the platform itself and of the tools that support it.
Overview
Jivo describes itself like this: "Jivo (formerly JivoSite) is a chat for a website, telephony and callbacks, the receiving of messages from social networks, messengers, applications and e-mail, a corporate chat and built-in CRM capabilities" (homepage) — the quotation is in Russian and the translation is ours. That self-description is the tool's own claim about itself, not an independent assessment.
The arrangement is clear from the wording: the centre here is the chat on the website and the telephony, while social networks and messengers are connected as sources of incoming messages. Publishing posts is not declared in the sources we checked; it is only a matter of receiving enquiries.
The interface language of the home page is Russian, taken from the attribute in the markup; the markup declares no other language versions (homepage).
Which platforms it works with
The lists are taken from the channels page and are laid out there in two blocks.
The "Omnichannel" block — social networks and messengers: Vkontakte, WhatsApp Business, Telegram, Viber, Apple Business Chat, email. The spelling is kept as on the site: "Vkontakte" is written there as a single word, without the internal capital.
The "Marketplaces and geoservices" block — Avito, Drom.ru, AliExpress and 2GIS. Here a caveat about the quality of the source is in order: on the site's tile it says "AilExpress" — an obvious typo by the site itself — while the subheading of the same block gives the name in Cyrillic; and it is the same with "2Gis" in Latin script on the tile against the Cyrillic form in the subheading. We give the spelling but do not correct the fact: both forms are taken from one and the same page.
A set made up of marketplaces and geoservices is unusual for a tool of this kind: enquiries from advertisements on Avito and Drom.ru and questions from a card in 2GIS land in the same inbox as messages from messengers.
About MAX the fact is partial. The messenger is named in the top menu of the site — "Customer service: Chat for a website, Chatbots, MAX, WhatsApp Business, Telegram", the menu being in Russian and the translation ours — and in the footer, but it is not included in the "Omnichannel" block on the channels page itself (channels page). That is, the site mentions the support in the navigation and does not confirm it in the list. Counting the channel as connectable on that basis is not permissible, and counting it as unsupported is not permissible either.
How you earn with it
An affiliate programme is announced and is broken into three tiers — Novice, Master and Professional (partnership page). A link to it stands in the footer of the homepage; there is also a separate page jivo.ru/partnership-offer/.
The rates are tied to the volume of sales over twelve months: Novice (sales of under 50,000 roubles) — 25 % of the sum of the payment for the Pro version; Master (over 50,000 roubles) — 30 %; Professional (over 200,000 roubles) — 35 %. In addition 10 % is accrued from top-ups of the balance of the virtual PBX. The wordings belong to the programme page.
The commission is recurring: it is accrued on every payment for a licence by the customer, not once for the person brought in. The tier is reviewed by the volume of sales over the last twelve months.
The payout threshold is named and differs by residency: the minimum sum of commission for a withdrawal is 3,000 roubles for residents of the Russian Federation and 15,000 roubles for non-residents. The payouts go in roubles to a settlement account under an agency contract; the page names no other methods.
Who is admitted: natural persons and legal entities that have concluded an agency contract. The template of the contract is laid out on the site as a separate file — affiliate_agreement.pdf. This is a rare case: the full text of the terms is available before joining, not after registration in the dashboard.
Note the form of the relations. Here it is not "an affiliate link and a wallet" but an agency contract with payment to a settlement account — that is, participation presupposes a formalised status and settlements in roubles. For non-residents, moreover, the withdrawal threshold is raised fivefold.
What it will not do
"The source does not say" and "the tool does not support" are different statements, and below it is a matter of the first.
The lifetime of the affiliate click tag is not named. How long a click on your link stays in force is not said on the partnership page — and under an agency scheme that is exactly the question worth asking before signing the contract.
Support for MAX is not confirmed by the list of channels: the messenger is in the menu and in the footer, but not in the "Omnichannel" block. That is a discrepancy within one site, and it cannot be resolved from the open pages.
The cost of the plans the sources we checked do not name. All that is known is that the paid version is called "Pro" — from the wording of the affiliate rates — but there is not a single price in the data we checked.
Verified data
The checked data this deep dive rests on.
About the platform
the platform describes itself as follows: «Jivo (formerly JivoSite) – website chat, telephony and callbacks, messages received from social networks, messengers, apps and email, a corporate chat and built-in CRM features.»
Self-description: this is the platform's claim about itself, not an independent assessment
source, checked 2026-07-28
Platforms
Vkontakte, WhatsApp Business, Telegram, Viber, Apple Business Chat, E-mail
The «Омниканальность» (omnichannel) block on the channels page; the spelling is kept as on the site («Вконтакте» with a lower-case к)
source, checked 2026-07-28
Avito, Drom.ru, AilExpress, 2Gis
The «Торговые площадки и геосервисы» (marketplaces and geo services) block. The spelling is verbatim: the tile reads «AilExpress» (the site's own typo) while the subheading of the same block reads «Алиэкспресс»; «2Gis» is in Latin letters, and the subheading has «2ГИС»
source, checked 2026-07-28
MAX
MAX is named in the top menu («Клиентский сервис: Чат для сайта, Чат-боты, MAX, WhatsApp Business, Telegram» — customer service: website chat, chatbots, MAX, WhatsApp Business, Telegram) and in the footer, but it is not included in the «Омниканальность» (omnichannel) block on this page
source, checked 2026-07-28
How the money works here
Affiliate programme. yes: the Jivo affiliate programme (the levels Novice, Master, Professional)
a link in the footer of the home page; there is also the page https://www.jivo.ru/partnership-offer/
source, checked 2026-08-04
Commission. Novice (sales of less than 50,000 roubles over 12 months) — 25% of the amount of the payment for the Pro version; Master (more than 50,000 roubles) — 30%; Professional (more than 200,000 roubles) — 35%; plus 10% of top-ups of the virtual PBX balance
the wordings of the page
source, checked 2026-08-04
One-off or recurring. recurring: the commission is credited on each payment for the licence by the client
the level depends on the volume of sales over 12 months
source, checked 2026-08-04
Payout minimum. the minimum commission amount for withdrawal is 3000 roubles for residents of the Russian Federation and 15,000 roubles for non-residents
the wording of the page
source, checked 2026-08-04
How they pay. commissions are paid in roubles to a current account under an agency contract
no other methods are named
source, checked 2026-08-04
Who is admitted. individuals and legal entities that have concluded an agency contract
a template of the contract is posted on the site
source, checked 2026-08-04
Where the terms are. https://www.jivo.ru/files/affiliate_agreement.pdf
a template agency agreement in PDF
source, checked 2026-08-04
Pricing
Four plans, the rate per operator per month when the licence is paid for 2 years: «Начальная» — 0 ₽, up to 2 operators; «Базовая» — 742 ₽, up to 100 operators; «Профессиональная» — 1342 ₽, adding telephony, WhatsApp and voice messages; «Корпоративная» — «от 3 142 ₽ в месяц за 1 оператора при оплате лицензии на 2 года» (our translation: from 3,142 ₽ a month per operator when the licence is paid for 2 years), adding a Mobile SDK, chat routing, video calls and a Chat API, with no limit on the number of operators
The top plan's price is given as «from», that is, a lower bound rather than a price. All four figures are named for the same period — a two-year licence — and so are comparable with one another.
source, checked 2026-08-07
There is a free plan — «Начальная» (Basic), 0 ₽. Verbatim: «Отвечайте клиентам в чате на сайте, соцсетях и мессенджерах из одного приложения» (our translation: reply to customers in the site chat, on social networks and in messengers from a single app). It includes site chat and the channels MAX, Telegram, Odnoklassniki, Viber, Email, AliExpress and 2GIS, plus a callback and an offline form. Two limits are named outright: up to 2 operators and «Срок хранения переписки – 2 месяца» (our translation: correspondence is kept for 2 months)
The retention limit on the free plan matters more than the operator limit: conversations older than two months are unavailable on it. The Russian quotations are verbatim.
source, checked 2026-08-07
You pay per operator — per person who chats with customers, not per site, not per channel and not per number of conversations. Verbatim from the page: «Стоимость подписки будет рассчитываться только по количеству операторов, которые общаются с клиентами» (our translation: the cost of the subscription is calculated solely by the number of operators who chat with customers). Employees who do not chat with customers are, the page states, «Даны бесплатно» (given free of charge). The number of connected channels does not affect the price: the channels are listed as part of the plan rather than as items on the bill
This is precisely the case the billing_model field exists for: Jivo's 742 ₽ is per person, and a team of five operators costs five times as much. This amount cannot be compared with a subscription fee per account. The Russian quotations are verbatim.
source, checked 2026-08-07
The cheapest paid plan is «Базовая» (Basic). Verbatim from the page: «742 ₽ в месяц за 1 оператора при оплате лицензии на 2 года» (our translation: 742 ₽ a month per operator when the licence is paid for 2 years). This is the rate per operator per month when a licence is bought for two years at once, not the price of a monthly subscription. With the period «1 месяц» selected, the calculator on the same page shows 1521 ₽ a month per operator
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source, checked 2026-08-07
There is a trial period: «Первые 14 дней — бесплатно» (our translation: the first 14 days are free). This means free access to the paid features at the start
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source, checked 2026-08-07
Languages
the interface language of the home page: ru
The language is taken from the markup attribute, the versions from hreflang
source, checked 2026-07-28
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