Bitrix24
Tool · this deep dive is built from the official pages of the platform itself and of the tools that support it.
Overview
Bitrix24 is a system for running a business, adjoining social networks through a contact centre: messages from external channels are brought together into one window along with telephony and email.
The tool itself describes itself like this: "Bitrix24 is a complete set of free tools for running a business: CRM, a builder of sites and online shops, a project management system, a contact centre and a single space for communication between all the employees of the company. Create your Bitrix24 free in 10 minutes" (homepage) — the quotation is in Russian and the translation is ours. That self-description is the tool's own claim about itself, not an independent assessment, and the list of instruments in it belongs to the tool too.
The interface language of the homepage is Russian; the hreflang markup declares the versions kk-kz, ru, ru-by, ru-kz and ru-uz (homepage). That is, the geography of the declared versions is Russia, Belarus, Kazakhstan and Uzbekistan; Kazakh is the only language besides Russian.
The site is prepared for reading by programs: there is a machine-readable index llms.txt of 7,437 characters. The length is our own measurement on the date of the check, not the tool's own claim.
Which platforms it works with
The "Contact centre" section on the CRM capabilities page names four external channels: VKontakte, Avito, Telegram, WhatsApp. The tool's wording: "you can connect telephony, email, an online chat on the site, VKontakte, WhatsApp, Telegram, and also chatbots and widgets" — the quotation is in Russian and the translation is ours.
Avito in that row is a classified-ads board, not a social network, but the tool names it together with the other channels, and we keep the list as it is.
Note the character of the connection. This is a contact centre: it is a matter of incoming messages, which land in the CRM and turn into enquiries. Publishing posts, running a feed and page statistics have no relation to this section.
What is free
The only verified assertion about being free is from the self-description on the homepage: "a complete set of free tools for running a business" and "Create your Bitrix24 free in 10 minutes" — the quotations are in Russian and the translation is ours. That is the tool's own claim about itself.
What exactly is included in the free access, what it is limited by and how many employees it is designed for the sources we checked do not say. There are no grounds for concluding on the strength of this one phrase that everything listed in the self-description is available free.
How you earn with it
An affiliate programme is announced and is put out on a separate portal — partners24.1c-bitrix.ru. At www.bitrix24.ru/partners/ there is only a catalogue of certified partners with a "Become a partner" button leading to the same place — the button text is in Russian and the translation is ours; the addresses /affiliate and /referral answer with code 404.
The commission is divided by type of work. Sales — "up to 50 % on every purchase"; what that share depends on the portal does not disclose, only the upper boundary is announced. Implementation — "100 % of the payment for every implementation" stays with the partner, that is, the tool does not divide the money for your work. Development — earnings in the BitrixGPT Marketplace, but a rate is not given there. The wordings are in Russian and the translation is ours.
Who is admitted: CRM implementers, web studios, systems integrators, consultants, advertising agencies. Participation is free, and there are no commissions or obligatory payments. Training and certification are offered but are not named as obligatory. The tiers and competences — Platinum, Enterprise and others — are listed in the catalogue at www.bitrix24.ru/partners/.
The rest the partners portal does not disclose. Whether the commission is one-off or recurring is not said. No tracking of clicks on a link is described: the model is one of partnership and implementation, not a referral one. A payout threshold is not named, methods of payout are not named, and there is no link to a full text of the terms on the page.
What it will not do
Publishing posts to social networks through the sections we checked will not work: only the contact centre is confirmed, that is, the receiving of incoming messages from VKontakte, Telegram, WhatsApp and Avito. Neither Instagram, nor YouTube, nor Odnoklassniki is among the confirmed channels.
Earning on a referral link is not possible: no tracking of clicks is described in the programme at all, and the commission is tied to a sale and an implementation. For an author with an audience this model is unsuitable by its very arrangement.
Calculating your income in advance will not work: the upper boundary of "up to 50 %" is announced, and what it depends on is not said; on development in the BitrixGPT Marketplace there is no rate at all. When, how and from what threshold they pay is not published. There is no full text of the terms on the portal that could be read before joining.
The cost of the paid plans and the composition of the free plan the sources we checked do not name — which is why this deep dive has no section on pricing, and about the free side only the word "free" itself is known.
Verified data
The checked data this deep dive rests on.
About the platform
the platform describes itself as follows: «Bitrix24 is a complete set of free business tools: CRM, a website and online store builder, a project management system, a contact centre and a single space where everyone in the company can communicate. Create your Bitrix24 free in 10 minutes»
Self-description: this is the platform's claim about itself, not an independent assessment
source, checked 2026-07-28
Platforms
VKontakte, Avito, Telegram, WhatsApp — «you can connect telephony, email, a live chat on the site, VKontakte, WhatsApp and Telegram, as well as chatbots and widgets»
The «Контакт-центр» (contact centre) section. Avito is a classifieds board, not a social network, but the service names it alongside the other channels
source, checked 2026-07-28
How the money works here
Affiliate programme. yes: the Bitrix24 affiliate programme (the portal partners24.1c-bitrix.ru)
at www.bitrix24.ru/partners/ there is only a catalogue of certified partners with a "Become a partner" button pointing to that portal; /affiliate and /referral give 404
source, checked 2026-08-04
Commission. sales — "up to 50% on every purchase"; implementation — "100% of the payment for each implementation" stays with the partner; development — earnings in the BitrixGPT Marketplace with no rate stated
what the "up to 50%" depends on is not disclosed on the page Quoted text is our translation from Russian.
source, checked 2026-08-04
Who is admitted. CRM implementers, web studios, system integrators, consultants, advertising agencies; participation is free, there are no fees or mandatory payments; training and certification are offered but not compulsory
the levels and competences (Platinum, Enterprise) are listed in the catalogue at www.bitrix24.ru/partners/
source, checked 2026-08-04
Languages
home page interface language: ru; language versions declared: kk-kz, ru, ru-by, ru-kz, ru-uz
The language is taken from the markup attribute, the versions from hreflang
source, checked 2026-07-28
Catalogue section: all similar See also: catalogue index · scheduler comparison · find by situation · platform restrictions